Returns
Returns Policy
Eligible items may be returned within 30 days of delivery. Please email returns@webandbrick.com before sending an item back so the return can be reviewed, approved, and tracked correctly.
Return window
30 days from delivery for eligible items
Product condition
New only for this standard policy
Returns accepted
Defective and non-defective products
Exchanges
Not accepted
Return method
By mail after emailing returns@webandbrick.com
Return help
returns@webandbrick.com
Buyer-remorse return shipping
Customer responsibility
Our mistake, damage, or materially incorrect listing
Web & Brick covers the approved return shipping cost or provides a return label
Restocking fee
No restocking fee for approved eligible returns
Refund timing
Refunds are processed within 10 days after the returned item is received and inspected
Refund method
Original payment method
Return Shipping Cost
For buyer-remorse returns, including changed mind, ordered by mistake, or no longer needed, the customer is responsible for return shipping and the return label. If Web & Brick shipped the wrong item, the item arrived damaged, or the listing was materially incorrect, Web & Brick will cover the approved return shipping cost or provide a return label.
Item Condition
Returned items must be sent back in the same condition received, with all original packaging, tags, accessories, manuals, certificates, authentication materials, serial-number labels, seals, and included components. Sealed products must remain sealed. Graded or authenticated items must be returned in the same holder or case with no signs of cracking, tampering, label removal, or alteration.
Inspection and Refunds
Approved eligible returns that pass inspection receive a full refund to the original payment method. Web & Brick does not charge a restocking fee. If an item is returned opened, used, altered, damaged after delivery, missing parts, missing authentication materials, tampered with, or not the same item originally shipped, that is a condition issue rather than a restocking fee, and Web & Brick may deny the refund or issue a reduced refund based on the item condition. If a return is rejected after inspection, Web & Brick will contact the customer and may offer to ship the item back at the customer's expense.
Non-Returnable Items
- Makeup and cosmetics
- Opened or used skincare, fragrance, personal care, grooming, hygiene, medical, first-aid, PPE, or safety items
- Food, drinks, candy, supplements, vitamins, perishables, and other consumables
- Customized, personalized, engraved, altered, made-to-order, digital, gift-card, download, code, or software-key products
- Final sale, clearance, as-is, parts-only, damaged-box, or explicitly non-returnable items
- Hazardous, regulated, flammable, aerosol, battery-heavy, or restricted-shipping products
- Items missing serial numbers, authentication materials, certificates, tags, seals, accessories, manuals, packaging, or included components
- Trading cards, collectibles, sealed products, graded items, or authenticated items that were opened, altered, swapped, removed from their holder, cracked, tampered with, or returned without the original authentication materials